FREQUENTLY ASKED QUESTIONS

We get asked all sorts of commonly asked questions here at Seckora Consulting. We arealways happy to answer any of your questions, however first, why not a look through here to see if your question has been answered before. We have complied what we could to help answer you quickly.

Computer Repair FAQ’sComputer Repair Frequently Asked Questions

QUESTIONS & ANSWERS

FOR MORE INFO ON OUR COMPUTER REPAIR SERVICES

Do I need an appointment to bring in my computer for repair?

Yes, Please contact us to either schedule a pick-up or drop-off. We also offer remote & on-site computer repair  We operate on a first come first serve basis, for open scheduling slots, so contact us today to get your computer repaired.

What do I need to bring with me when dropping off my computer?

For desktop computers, all you need to bring in is the tower and any media you can find that belong to it (cables, monitors, keyboards, and mice are not needed).

For laptops, please be sure to bring in the charger as well as any media you can find. We do not need your laptop case.

Also, if you are having a problem with a specific device (ex. your computer speakers aren’t working) please bring in that device.

How much do you charge to look at my computer and tell me whats wrong with it?

If you bring in your computer to us, our basic diagnosis is FREE! We can set up your computer in front of you and assess your issues on the spot as best we can. In some cases we would have you drop off your computer and we will call you with a diagnosis.

If your issue does not fit under our free basic diagnosis you will be notified and we will do our best to give you an upfront cost of the diagnostic fee.

Do you service Macs?

Yes, we work on Mac Laptops and Desktops for both hardware and software issues. We can even make Macs and PC’s work together in your network.

Do you service laptops?

Yes, we are a full service laptop repair center. We can fix your laptop power jack if it is loose, replace dead laptop screens, and replace broken hinges, or order any parts (ex. batteries, chargers, etc.) you may need.

Does Seckora have a remote access system to facilitate computer repairs?

Yes, Seckora Consulting can either install and keep active a support connection or use a one time download to assist you remotely.. See Our remote support section.

Do you make house calls?

We can come to your home or business to fix any problems you may have. We just request you schedule an appointment as far in advance as possible.

Will I be charged mileage for on site repairs?

Yes. Our current rate is .65 cents per mile for on site service. Labor rates may also apply for destinations over 50 miles away.

Why should i choose Seckora Consulting?

Seckora Consulting has served The Dalles and the Columbia Gorge area since 1999. We strive to serve our customers with the best possible service and turn around times. We have the know how to get your job done right the first time, on time.

Do you provide service to end users or businesses?

Both! Seckora Consulting works closely with many local businesses, as well as end users in their homes for their IT needs.

How long will it take to get my computer back?

It depends on the issue (and how busy we are) but most repairs are done within 3-5 business days and sometimes even sooner! Repairs that require custom ordered parts can take longer depending on the shipping time from our vendors. We take pride in having extremely fast turn-around and in many cases we have fixed our customers computers on the spot for them. All of our repairs are done “in house” to ensure the fastest turnaround time possible.

Do you fix monitors and printers?

We can troubleshoot your printer by servicing software and driver problems or connection issues. We do not fix hardware related issues with home use printers or monitors. However, we can troubleshoot to assess whether your monitor or printer needs to be replaced.

Is it worth repairing my computer or should i just get a new one?

We can take a look at your computer and give you a better idea whether it is worth fixing or investing in a new computer. We will give you our most honest and expert advice. Our rule of thumb is that if the repair cost more than what your computer is worth, it’s probably best to invest in a new one. If you decide to get a new computer, we offer data transfer services to help you transfer your data from your old computer to your new computer.

WEBSITE HOSTING FAQ’sWeb Hosting Frequently Asked Questions

QUESTIONS & ANSWERS

FOR MORE INFO ON OUR WEB HOSTING SERVICES

What is Web Hosting?

Do you have something you want to share with the world?

There’s never been an easier time than now to share your creativity, products and ideas with people anywhere in the world.

Creating a website is easier than most people expect it to be.

Before we go over the steps involved, it’s helpful to think about exactly what you want your website to do for you.

How Can A Website Help Me?

1. Publish a blog.

Whether you’re sharing your thoughts for fun or profit (or both), you need a website to serve as a home for your blog.

2. Build your business.

Most people look online for places to shop, so a website is a must if you want customers to find you.

3. Show off your portfolio.

If you’re a freelance photographer, writer, web designer, or another type of independent worker, an online portfolio can show prospective clients what you do and why they should hire you.

What Do I Need to Create a Website?

You need to get three things to set up your site: a domain, a web host, and site content. If this is all new to you, it may help to think of the process like throwing a house party – only you’re starting by building the house.

Domain name is like a street address

1. Your Domain Name

Step one is choosing and registering a domain. Your site domain is like the lot where you’ll build your site. Every domain has a name, just like every house has a street address, so visitors can find you.

2. Web Hosting

Next you’ll need choose a web hosting service to take care of the construction and wiring. Your web host provides the space, access, hardware, and security your site will need.

3. Site Content

When you have a domain and a host, you’re ready to put up content to create your site. This is the step where you choose a template to organize site content like your portfolio, an online shop, a blog, and more. Think of it as furnishing your new house to delight your visitors.

When all that’s in place, you’re ready to throw a housewarming party and launch your site. With a reliable web host taking care of access, storage, and security, you can focus on making your guests comfortable and helping them find what they want.

How Does Web Hosting Work?

Your web hosting provides four basic things:

Web hosting is like parts of a house

1. File storage:

The image, text, and design files that make your website look like it does are stored on a server – a computer maintained by your web hosting service. These files are sort of like your party décor, music and snacks – the reason people come to your house parties.

2. Hardware:

The server where your website files are stored is usually one of many servers stored together in a data center. Keeping all this hardware in one place makes it easier for your web hosting service to keep it up to date and running properly. Hardware is like the furniture, lights, and plumbing in your own home.

3. Uptime:

The amount of time when your site files are available to visitors is “uptime.” Uptime of 99.9% is the industry standard for web hosts. You don’t want guests to drop by and find that your website is unavailable, just like you don’t want party guests to find your house locked and empty when they arrive.

4. Security:

On the internet, pranksters and criminals are always trying to break into servers, files, and sites to cause mayhem or steal data. Your web host’s security measures protect your site from break-ins, just like your home security system keeps people from breaking into your house.

Do I Have to Pay for Web Hosting?

Can you use a free hosting service instead of getting your web hosting? You can, but you’re taking a risk that the free service may shut down your site if…

  • you run afoul of their rules,
  • people complain about your site, or
  • something happens outside your control that takes the service offline.

It’s like trying to throw a party at your parents’ place: Their house, their rules. What did they always say? “When you pay the bills, you can make the rules.” There you go.

There are other potential problems, too.

Having the free hosting brand’s logo on your pages and in your URL makes your business look amateur to visitors. If you won’t spend money on your business, why should they?

Limits on bandwidth from free site builders can cause you to miss sales if a product or promotion goes viral.

Don’t limit yourself or your site. Choose web hosting that supports your goals as your business grows.

Does Seckora have a Control Panel or some other utility to manage my website?

Yes, Seckora hosting features an enhanced user interface that is fully integrated with cPanel. Our single-sign on control panel gives you access to your hosting account features. Our hosting accounts feature cPanel which is the industry leading control panel and provides a rich online environment from where you can manage your web hosting.

How do I know which Web hosting package is best for me?

In order to choose a hosting package that will fit your needs, begin by thinking about the goals of your business. The biggest differentiation between hosting packages are the size of disk space, monthly data transfer, number of email boxes and tools such as open source applications and programming languages. After you determine how you plan to use your site and the amount of traffic you expect on your site, you’ll be able to identify which package is best for your business.

Can I add software to my account?

Yes. You have complete control over all aspects of your account, including the installation of software. If you install software not included in your hosting plan, we cannot guarantee its functionality and it will not be supported by our technical support staff. However, because we offer support for Perl, PHP, MySQL, and other programming languages, you have very few limitations when it comes to which software you can install. Finally, Seckora Hosting is constantly adding new and exciting software applications that can be installed automatically through the control panel at any time.

How do I build a website myself using a website design template?

The website templates included in the Web Hosting packages offer an inexpensive way to establish an Internet presence quickly. Our Website Builder Tool comes with a large variety of website design templates which can be easily customized to reflect your company’s image and purpose.

Can I monitor my disk space and bandwidth usage?

Yes. You may monitor disk space and bandwidth usage from within your cPanel control panel. If you need additional bandwidth for your account you will need to upgrade to a larger plan. You can upgrade to a larger plan through your control panel. Or contact us for assistance. The cost will depend upon the plan you select.

How do I transfer files to my website?

Files must be transferred to the Web server via File Transport Protocol (FTP) or your account’s Web-based File Manager. If you need FTP, mail, or other Internet software, visit ZDNet Software Library. ZDNet Software Library is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginner users who may not be familiar with FTP. We also provide a Web-based File Manager to make it even easier for you to upload your files. Additionally Seckora Consulting can provide this service to you, our hourly service rates will apply.

Can I use my account for commercial purposes?

Yes, you can use your account to build and run your business, including e-commerce. The World Wide Web has become an efficient and cost-effective means of making information available to a wide user base, and we encourage our clients to use this flexible medium. The advanced hosting plan is the least expensive way to get everything you need to start selling online.

What is Seckora Consulting's DNS information?

The following is Seckora Consultings DNS information. You can use this when registering a new domain name or modifying an existing domain name.

Primary Name Server: NS1.SECKORA.COM

Secondary Name Server: NS2.SECKORA.COM

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